| The following assignment is to be
completed by each team of students (one for the entire team): |
Service Blueprint Assignment
- Click here (on
each team name) for recommendations from
Wood County Hospital Team and
Soto Salon Team regarding the blueprint assignment. (These
two teams won awards for their blueprint and paper from the
Department of Marketing's Institute for Service Excellence.)
|
At least one of the following two assignments
must be completed by each
student in the class: |
Service Encounter Journal Paper Assignment
or
|
Complaint Letter Response Analysis Assignment
Company Complaint Letter (&
Online Complaint Registration)
Examples:
|
| Other Past Assignments: |
Company
Praise Letter Assignment
|
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