Class Resources

Past Student Comments

The following file contains comments about the class from past students.


Rubrics for Course Assignments

I generally use a rubric when evaluating each of the major assignments for this course(Examples of past assignments submitted my students can be found on the Past Assignments page.)  That is, I have a "score" sheet that I use in evaluating each assignment.  To gain access to the evaluation form that I have used for the major assignments in past semesters, click on any of the hyperlinks listed below.

 

PowerPoint Materials

On Blackboard you will be able to access outlines (PowerPoint slides) that are provided for the course.  These slides provide 60-70% of the content of slides used during lectures. 

Forms for Various Assignments

(Optional) Homework Assignments

 

 

 

Helpful Hints for Success

Here are some pages that you might find helpful in your attempt to succeed in this class:


Instructor and Student Performance

When it comes to this class, are you doing your part?  Is the professor doing his?  Click here to see class descriptions regarding good instructor performance and good student performance.

 


Click here for a list of Visual Illustrations used this semester and/or suggested by students in previous semesters.

 

Here is a true story from a former student in the service marketing course.  It illustrates the importance of each and every service encounter.

 

Obviously, there may be other resources you might find useful.  Thus, any suggestions you might have would be greatly appreciated!

 

 

 

This page was last updated on 09/05/08.