Web Links

Obviously, I haven't done much with this page yet.  Any suggestions you might have as to what links I should provide would be greatly appreciated.

Some university-related links:

• Bowling Green State University

• College of Business Administration

• Department of Marketing
   

Some links of interest to Services Marketing students or practitioners:

• "7 Ways to Defuse Angry Customers"

• "Why You Should Treat Co-workers Like Customers"

• "When the Customer is Flat-out Wrong"

• "Eight Keys to Creating a Customer Service Culture"

• "Don't Lose a Customer to Bad Service"

Articles on Mystery Shopping:

• "Undercover, with a shopping list"
   

Mystery Shopping Links:*

• IntelliShop (based in Perrysburg, OH)

• Mystery Shopping Providers Organization

• Mystery Shopper, USA

• Secret ShopNet

• Quality Assessment Mystery Shoppers

• Shadow Shopper

• Read This before signing up for Mystery Shopping

 *Note:  I am not advocating any of these mystery shopping web sites.  I provide this list to you as a service.  You should investigate carefully any business relationship you enter into.   Also, if you have a company you think I should add to this list, please let me know.  DG