| The following files
contain examples from student assignments from past semesters. Most
of these files have been saved in PDF format. You will need to have
Adobe Acrobat Reader in order to open the PDF formatted files. If
you are unable to open these files when you click on them, please click on
the Adobe image on the right to download the (free) Acrobat Reader
software. I hope you find this information of some use to
you...please let me know what else I might provide. |
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Assignment to be completed by each student:
Class Co-production Paper
Assignment:
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| The following assignment is to be
completed by each team of students (one for the entire team): |
Service Blueprint Assignment
|
One of the following two assignments to be completed by each
student striving for an "A" or "B" in the class: |
Service Encounter Journal Paper Assignment
Service Encounter Journal
Examples:
or
|
Complaint Letter Response Analysis Assignment
Company Complaint Letter (&
Online Complaint Registration)
Examples:
Click here
for tips on "Mastering the Art of Complaining"
Click here
for a list of possible Web sites to use for online complaint
registration.
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| Other "Quiz Insurance" Assignments: |
Company
Praise Letter Assignment
|
Mystery Shopping/Marketing
Research Assignment
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