Announcements

 

  • 08/14/2006 - This class is scheduled for BA 203.  Read the first chapter of the textbook and be prepared to discuss the Chapter 1 discussion questions.  You should also purchase the reading materials, which are available at bookstore in the Student Union.
     

  • 8/15/2006 - McGraw-Hill provides an alternative method for obtaining textbook materials...I am told students can purchase an eBook for about half the cost of a regular text.  Click here for a PDF file with instructions on how to do that if you are interested.
     

  • 8/16/2006 - Since I am constantly tying to improve the textbook, I am always looking for any errors in the text that you come across as you read it.  For example, misspelled words, figures with wrong numbers, etc. I am interested in identifying these errors, thus I am willing to make a deal with you.  Here's the deal:  For every two errors a student finds in the text that have not been previously identified by someone else, I will award a bonus point. (Errors already found by other students will not count.)  A student may accumulate up to 8 bonus points for finding errors over the course of the semester.  To get credit for finding an error, students should send an email message that specifies:

    (1) your name,
    (2) the exact page number(s) on which the error occurs,
    (3) a word-by-word listing of the error, and
    (4) what the appropriate correction should be (if clearly identifiable).

    I will award credit in the order that the email messages are received.  As the list grows, I will collect the errors in a file and post them on the course web site.
     

  • 08/23/2006 - Click here to see the list of what each class described during the first class meeting as "good service provider (instructor) performance" and "good customer (student) performance."
     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • 9/1/2005 - Click here to see a copy of the letter I sent to Domino's Pizza.  Click here to see their response.

 
  • 1/31/05 - Click here to see a short story about a United Airlines employee that a former student of mine forwarded to me. 
     

  • 2/7/05 - Click here to see the series of notes written between a hotel customer and the hotel staff that another former student of mine forwarded to me.