| The
following files contain examples from student assignments from past
semesters. Most of these files have been saved in PDF
format. You will need to have Adobe Acrobat Reader in order to open the
PDF formatted files. If you are unable to open these files when
you click on them, please click on the Adobe image on the right to download the (free) Acrobat Reader
software. I hope you find this information of some use
to you...please let me know what else I might provide. |
 |
|
Assignment to be completed by each student:
Class Co-production Paper Assignment:
|
| The following assignment
is to be completed by each team of students (one for the entire
team): |
Service
Blueprint Assignment
|
One of the following two assignments
to be completed by each student striving for an "A" or "B" in
the class: |
Service
Encounter Journal Paper Assignment
Service Encounter
Journal Examples:
or
|
Complaint Letter Response Analysis Assignment
Company Complaint Letter (& Online Complaint Registration)
Examples:
Click here
for tips on "Mastering the Art of Complaining"
Click here
for a list of possible Web sites to use for online complaint
registration.
|
| Other "Quiz Insurance" Assignments: |
Company
Praise Letter Assignment
: As an alternative to the
Praise Letter, you may
nominate a professor for the BGSU "Master Teacher" award.
Since this will be considered the equivalent of the Praise Letter,
you should carefully and thoroughly communicate your thoughts. You
would need to complete and submit the nomination form by 5:00 p.m.
on March 4 at the web link listed below, and then supply me with a
copy of what you submitted.
http://falconalumni.bgsu.edu/alumni/programs/master_teacher.jsp
|
Mystery
Shopping/Marketing Research Assignment
|
|
I generally use a rubric
when evaluating each of the major assignments
listed above. That is, I have a "score" sheet that I use in evaluating
each assignment. To gain access to the evaluation form that I have used
for the major assignments in
past
semesters, click on any of the hyperlinks listed below.
|
| Here
are some pages that you might find helpful in
your attempt to succeed in this class:
|
When it comes to this class, are you doing your part? Is the
professor doing his?
Click
here to see class descriptions regarding good instructor
performance and good student performance. |
The following file contains comments about the class from past
students.
|
