Announcements
This page was last updated on 09/06/05 .
 | 08/17/2005 - This class is scheduled for BA
113. Read the first chapter of the textbook and be prepared to
discuss the Chapter 1 discussion questions. You should also purchase
the reading materials, which are available at bookstore in the Student
Union. |
| 8/25/2005 - McGraw-Hill provides an
alternative method for obtaining textbook materials...I am told students can
purchase an eBook for about half the cost of a regular text. Click
here for a PDF file
with instructions on how to do that if you are interested. |
| 8/25/2005 - Since we will be using a new edition of the textbook, it is likely you will come across some errors in the text as you read it. For example, mis-spelled words, figures with wrong numbers, etc. I am interested in identifying these errors, thus I am willing to make a deal with you. Here's the deal: For every two errors a student finds in the text that have not been previously identified by someone else, I will award a bonus point. (Errors already found by other students will not count.) A student may accumulate up to 8 bonus points for finding errors over the course of the semester. To get credit for finding an error, students should send an email message that specifies:
(1) your name, I will award credit in the order that the email messages are
received. As the list grows, I will collect the errors in a file and
post them on the course web site. |
| 08/26/2005 -
Click here to see
the list of what each class described during the first class meeting as "good
service provider (instructor) performance" and "good customer (student)
performance." |
| 9/1/2005 - Click here to see a copy of the letter I sent to Domino's Pizza. Click here to see their response. |
| 1/31/05 -
Click here to see a
short story about a United Airlines employee that a former student of mine
forwarded to me. |
| 2/7/05 - Click here to see the series of notes written between a hotel customer and the hotel staff that another former student of mine forwarded to me. |